Our 30-Day Return Guarantee

We want you to love your purchase! If you are not completely satisfied, we offer a 30-day return policy from the date of delivery. Here's how it works:

  1. Eligibility for Returns

    • Items must be in their original condition and packaging.

    • Custom or personalized orders may not be eligible for return unless they arrive damaged or defective.

  2. How to Start a Return

    • Contact us at info@hudsonhorizonsandmore.com with your order number and reason for the return.

    • We'll guide you through the process and provide a return shipping label, if applicable.

  3. Refunds

    • Once we receive your return and inspect it, we will process your refund within 5-7 business days.

    • Refunds will be issued to the original payment method.

  4. Damaged or Defective Items

    • If your item arrives damaged, please notify us within 48 hours of delivery and include photos of the damage.

    • We’ll replace the item or provide a full refund at no additional cost.

    1. Exclusions

      • Gift cards and digital downloads are non-refundable.

Shipping Policies

Each product is custom-made with care to ensure the highest quality. Because our items are created on-demand, shipping times may vary depending on the product and destination.

Shipping Times

  • Most orders are processed and shipped within 3–7 business days.

  • Delivery times depend on the destination and typically range from 5–10 business days for domestic orders.

  • Large-format or premium items may take additional time for production and delivery.

  1. Shipping Costs

    • Shipping costs are calculated at checkout based on the destination and product specifications.

    • International shipping may incur additional customs duties or taxes, which are the responsibility of the customer.

  2. Split Shipments

    • If your order includes multiple items, they may ship separately due to varying production times. Each shipment will have its own tracking information.

  3. Tracking Your Order

    • Once your order ships, you’ll receive a tracking number via email.

    • For orders with multiple items, tracking details will be provided for each shipment.

  4. Delays and Issues

    • While we strive for timely delivery, occasional delays may occur due to high demand or shipping carrier issues.

    • If you experience a significant delay or have concerns about your shipment, please contact us at info@hudsonhorizonsandmore.com for assistance.